1. Scope and Compliance
HarbourPoint Cleaning Co. ("we," "our," or "us") is dedicated to safeguarding the privacy and security of our clients, digital visitors, and staff. This policy governs the collection and use of information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Nova Scotia provincial laws.
2. Information Collection
We securely collect corporate information voluntarily submitted when requesting service estimates, including names, corporate email addresses, phone numbers, and physical facility details. Additionally, we utilize non-identifiable cookies to optimize website performance and user experience.
3. Purpose of Collection
Data collected is utilized strictly to: generate accurate commercial cleaning estimates, administer active Service Level Agreements (SLAs), coordinate personnel deployment, process invoicing, and respond to operational inquiries. We categorically do not sell or rent client databases.
4. Data Security Protocols
Given our operational access to highly secure commercial and port facilities in Halifax, physical and digital security is paramount. Facility access codes, blueprints, and primary contact details are stored on encrypted servers. Access is compartmentalized and restricted solely to authorized management personnel.
5. Third-Party Disclosure
We do not disclose your corporate information to external third parties, with the exception of vetted service providers (such as secure payment gateways) bound by confidentiality agreements, or when legally compelled by law enforcement authorities.
6. Access Rights
Under PIPEDA, clients maintain the right to access the corporate information we hold and request modifications to inaccuracies. To exercise these rights, please contact our administrative team.
7. Contact Information
HarbourPoint Privacy Officer
1959 Upper Water St, Halifax, NS B3J 3N2
Email: [email protected]